In today’s competitive automotive industry, your service department plays a crucial role—not just in keeping vehicles running, but in building long-term customer relationships and generating consistent revenue. Yet many dealerships still struggle with outdated systems, long wait times, and disconnected workflows.
That’s where Xtime comes in.
Xtime, a Cox Automotive brand, is a complete service management platform designed to help dealerships deliver faster, smarter, and more transparent service experiences. With tools that streamline scheduling, improve communication, and increase revenue opportunities, Xtime is the ultimate solution for fixed operations teams looking to level up.
What Is Xtime?
Xtime is a cloud-based software platform tailored to the unique needs of dealership service departments. It unifies key processes—appointment booking, vehicle check-in, digital inspections, customer communication, and retention marketing—into one integrated system.
Rather than relying on manual steps or multiple disconnected tools, dealerships using Xtime can manage every phase of the service experience through one powerful platform.
Key Features of Xtime
Xtime’s service platform includes four main modules, each addressing a vital aspect of fixed ops management:
1. Xtime Schedule
Online Booking That Works for Customers and Staff
Today’s customers expect the convenience of digital booking—and Xtime Schedule delivers. This module allows service appointments to be booked online, directly from your website, 24/7.
What it does:
Provides real-time appointment availability
Displays service options based on vehicle make, model, and history
Suggests maintenance and upsell opportunities
Reduces phone calls and manual scheduling
This gives customers full control over their appointments while your dealership stays organized and efficient.
2. Xtime Engage
Streamlined Check-In and Better Communication
First impressions matter. Xtime Engage modernizes the check-in process with mobile tools that help service advisors greet and assist customers quickly and professionally—right from a tablet or kiosk.
Key capabilities:
Digital customer greeting and check-in
Access to service history and repair recommendations
Two-way texting during the service visit
Contactless payments and digital signatures
With Engage, you eliminate bottlenecks and keep customers informed every step of the way.
3. Xtime Invite
Automated Marketing to Drive Return Visits
Retaining service customers is just as important as bringing in new ones. Xtime Invite automates follow-ups and personalized messages that keep your dealership top of mind.
Features include:
Targeted reminders based on time, mileage, or service history
Promotions for seasonal services or new offerings
Notifications for declined service opportunities
Custom campaigns via email, text, or direct mail
These smart campaigns help boost customer retention and maximize service lane occupancy.
4. Xtime Inspect
Digital Inspections That Build Confidence
When customers understand what’s happening with their vehicle, they’re more likely to approve necessary repairs. Xtime Inspect brings transparency to the service process by allowing technicians to share inspection results directly with the customer.
What it offers:
Multi-point inspections done on mobile devices
Photos and videos of problem areas
Technician notes and repair estimates
Easy digital approval from the customer
This feature boosts trust, shortens approval times, and increases revenue through more accepted upsells.
Why Dealerships Choose Xtime
Thousands of dealerships across the U.S. and Canada trust Xtime to streamline service operations, improve the customer experience, and grow fixed ops profitability. Why?
Here are a few standout reasons:
Increased Repair Order Value
By suggesting relevant services during booking and showing customers clear inspection results, Xtime increases upsell acceptance and total RO value.
Faster Service Lane Operations
From digital check-in to technician-to-customer communication, Xtime helps reduce wait times and keep the lane moving.
Improved Customer Satisfaction
With real-time updates, transparency, and convenience, customers feel more confident in their service experience—and more likely to return.
Better Retention
Automated reminders and personalized outreach help bring customers back on time, reducing lost opportunities and increasing loyalty.
Seamless Integration with Your Existing Tools
Xtime is designed to work alongside your current systems, not replace them. It integrates with most Dealer Management Systems (DMS), CRMs, and parts or labor platforms.
That means:
Faster implementation
No double data entry
Consistent, accurate information across all departments
Consolidated reporting for smarter decision-making
Whether you're using CDK, Reynolds, Dealertrack, or another system, Xtime fits right in.
Real-World Results
Xtime isn’t just powerful in theory—it delivers proven results. Dealerships that have adopted Xtime report:
Up to 27x return on investment
Increased service retention
More efficient advisor workflows
Greater customer trust and satisfaction
Shorter wait times and more completed jobs per day
“Since switching to Xtime, our service department runs smoother, customers stay updated, and our upsells have increased significantly.”
— Service Director, Nissan Dealership
“Digital inspections helped us gain customer trust. They approve more work now because they can see the problems themselves.”
— General Manager, Domestic Franchise Dealer
Xtime Support & Training
Implementing a new system is only the beginning. Xtime offers full support, onboarding, and training tools to help your team succeed.
You’ll have access to:
Xtime University: Online learning platform for advisors and techs
Live Webinars and virtual workshops
Knowledge Base with how-tos and troubleshooting
Dedicated support team and account management
Whether you’re new to fixed ops software or upgrading from another system, Xtime helps you get the most from your investment.
Future-Proof Your Service Department with Xtime
The automotive service landscape is changing fast. Customers want transparency, speed, and digital convenience—and dealerships need tools that help deliver just that.
Xtime provides everything your service team needs to:
Modernize outdated processes
Build long-term customer relationships
Increase service revenue
Improve shop efficiency
Deliver a premium, branded experience
Whether you operate a single store or manage a multi-rooftop group, Xtime is scalable, flexible, and built for your success.
Get Started with Xtime Today
Are you ready to elevate your service department and deliver the experience today’s customers expect? Xtime makes it easy to take that next step.
Visit xtime.com to:
Request a product demo
Explore how it works with your current DMS
Read success stories from real dealerships
Speak with an Xtime expert
The future of service isn’t coming—it’s already here. With Xtime, you can meet your customers where they are, streamline your operations, and grow your bottom line without adding headcount or complexity.
